Shipment Coordination
Daily pickup, delivery, carrier follow-up, and shipment status coordination.
Managed Transportation Services
Transportation execution support without handing over control.
Fidelis helps teams coordinate shipments, follow up with carriers, manage exceptions, and turn daily transportation activity into cleaner operational visibility.
Built for teams dealing with:
- Manual carrier follow-ups
- Late pickup and delivery surprises
- Appointment gaps
- Status updates stuck in email
- No clean shipment execution history
What Fidelis Handles
We support the execution layer while your team keeps control of carrier strategy, routing decisions, and network ownership.
Appointment Support
Appointment scheduling follow-up, confirmation tracking, and gap visibility.
Exception Management
Late pickup, late delivery, missed appointment, and carrier escalation support.
Document Follow-Up
POD, BOL, delivery confirmation, and supporting document retrieval.
KPI Visibility
Weekly visibility into shipment activity, exceptions, carrier trends, and execution gaps.
Operational Reporting
Cleaner execution history so teams can review what happened, where, and why.
What It Is
Fidelis works alongside your existing transportation strategy, approved carrier base, and internal team to support daily execution, visibility, and follow-up.
- Carrier communication support
- Shipment tracking and status updates
- Appointment coordination
- Exception follow-up
- Reporting-ready execution history
What It Is Not
Fidelis is not positioned as a forced replacement for your transportation team, TMS, broker relationships, or routing strategy.
- We do not replace your carrier strategy
- We do not make carrier decisions without approval
- We do not take over your network unless separately agreed
- We do not force a full 4PL model
Support Options
Start with the level of execution support your team needs now, then expand as visibility needs mature.
Execution Support
Carrier follow-up, shipment updates, appointment coordination, and issue logging.
Visibility Support
Execution support plus shipment history, weekly summaries, exception tracking, and KPI-ready reporting.
Control Tower Lite
Execution visibility, exception management, reporting, and recurring operational review calls.
Want cleaner transportation execution without building a full control tower?
Let’s review your shipment volume, current gaps, and where Fidelis can support your team.
Request Transportation Support Review