Routing Compliance
Track whether shipments were executed with the expected carrier, service type, lane, and routing guide rules.
Carrier Compliance Tracking
See where carrier execution matches the plan — and where it breaks.
Fidelis helps transportation teams track carrier compliance across routing guide usage, appointment coverage, shipment updates, EDI milestones, on-time activity, and exception history.
Carrier Compliance View
Carrier
Metric
Status
Cowan
94%
Compliant
Pohl Logistics
82%
Watch
Studer
68%
Review
The Problem
Carrier performance is hard to manage when compliance data is scattered.
Most teams know when a carrier causes pain, but they do not always have clean visibility into why it happened, how often it happens, and whether the issue is tied to routing, appointments, communication, milestone updates, or facility execution.
- Routing guide compliance is disconnected from daily shipment execution.
- Carrier appointment behavior is hard to measure consistently.
- EDI and milestone updates may be missing, late, or conflicting.
- Manual follow-up hides whether carriers are actually responsive.
- Performance reviews lack clean operational event history.
How Fidelis Helps
Carrier compliance tied to real execution signals.
Fidelis connects carrier behavior to the operational events that matter — routing guide usage, appointment coverage, shipment status updates, EDI milestones, check calls, service exceptions, and facility activity.
Appointment Compliance
Measure whether carriers support appointment coverage, arrive within rules, and create avoidable scheduling risk.
Status Update Compliance
Evaluate whether carriers provide timely shipment updates through EDI, API, email, SMS, or manual follow-up.
On-Time Performance Context
Connect late pickup and delivery activity to appointment, facility, carrier, and shipment event history.
Exception History
Preserve late arrivals, missing updates, missed appointments, failed coverage, and communication gaps by carrier.
Carrier Scorecards
Build performance conversations from structured execution data instead of scattered anecdotes and manual notes.
Workflow
From carrier activity to measurable compliance.
01
Capture execution signals
Collect shipment updates, appointments, routing guide decisions, EDI events, check calls, and operational notes.
02
Compare against expectations
Evaluate carrier activity against expected appointment, routing, milestone, visibility, and service requirements.
03
Flag compliance gaps
Surface missing updates, off-guide shipments, late milestones, failed appointment behavior, and repeated exceptions.
04
Review performance trends
Use structured carrier history to support QBRs, corrective action, procurement decisions, and service improvement.
Operational Impact
Carrier metrics that support better decisions.
Routing Compliance
Shipments executed with the expected carrier and lane rules
Update Compliance
Loads with timely and usable carrier status updates
Appointment Performance
Carrier behavior tied to scheduling and arrival execution
Exception Rate
Carrier-level recurring issues and operational exceptions
Related Fidelis Pages
Carrier compliance improves when routing and execution are connected.
Turn carrier issues into measurable compliance data.
Fidelis helps teams connect carrier routing, appointment behavior, shipment updates, and exception history so performance conversations are based on real execution signals.
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