Check Call Automation

Reduce manual check calls without losing shipment visibility.

Fidelis helps transportation teams automate status requests, ETA follow-up, pickup and delivery confirmations, and exception outreach through structured shipment communication workflows.

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Automated Check Call View
Load Request Status
FLS-3041 ETA Received
FLS-3088 Pickup Pending
FLS-3120 Delivery No Reply

The Problem

Manual check calls consume time without guaranteeing better visibility.

Transportation teams spend hours calling carriers, emailing dispatchers, and chasing drivers for updates that should be structured, timely, and easy to audit. When responses come back through scattered channels, the team still has to manually interpret and update the shipment.

  • Teams waste time asking for routine pickup, delivery, and ETA updates.
  • Carrier responses are scattered across phone calls, emails, and text messages.
  • Manual notes do not always become usable shipment events.
  • No-reply loads are hard to prioritize until they become exceptions.
  • Leadership cannot easily measure carrier responsiveness or update quality.

How Fidelis Helps

Automated follow-up connected to shipment execution.

Fidelis helps teams trigger structured check-call workflows around planned pickup, in-transit movement, delivery windows, appointment milestones, and exception conditions.

Automated ETA Requests

Request updated ETAs from drivers or dispatchers before pickup, during transit, or ahead of delivery.

Pickup Confirmation

Capture pickup status without waiting for manual check calls or delayed carrier updates.

Delivery Confirmation

Request delivery status, completion updates, or POD-related responses as part of shipment execution.

No-Reply Visibility

Surface loads where drivers or carriers have not responded so the team knows what needs escalation.

Structured Responses

Turn replies into usable shipment updates instead of leaving key information buried in messages.

Event History

Preserve outbound requests, inbound replies, timestamps, and follow-up history on the shipment record.

Workflow

From manual call chasing to structured status automation.

01

Identify loads needing updates

Use planned pickup, delivery, appointment, or lifecycle milestones to determine which shipments need follow-up.

02

Send automated request

Trigger a structured status request through SMS, email, or carrier communication workflow.

03

Capture response

Record ETA, pickup, delivery, delay reason, or status confirmation against the shipment timeline.

04

Escalate exceptions

Flag missing replies, late responses, concerning updates, or loads needing manual transportation follow-up.

Operational Impact

Check-call metrics that expose update quality.

Response Rate Percent of automated status requests receiving usable replies
No-Reply Loads Shipments needing escalation because no update was received
Manual Touch Reduction Routine updates handled without manual phone calls
Update Timeliness How quickly carriers or drivers respond to status requests

Related Fidelis Pages

Check call automation works best when connected to shipment visibility.

Feature Shipment Event Tracking Feature Shipment Lifecycle Visibility Feature Transportation Control Tower Solution Shipment Tracking

Stop chasing routine shipment updates manually.

Fidelis helps teams automate check-call workflows, capture usable replies, and turn shipment communication into structured execution visibility.

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