Onsite Time Visibility
Track time from check-in, gate-in, dock-in, dock-out, and gate-out to understand where delay is building.
Detention Reduction
Find detention risk before it turns into an invoice.
Fidelis helps warehouse and transportation teams reduce detention exposure by connecting appointment times, driver arrivals, gate events, dock activity, trailer status, and shipment execution into one operational timeline.
Detention Risk View
Load
Time Onsite
Status
FLS-1204
01:15
On Track
FLS-1217
02:05
At Risk
FLS-1250
03:20
Detention Risk
The Problem
Detention usually becomes visible after the damage is already done.
Detention is rarely caused by one single event. It is usually the result of missed appointments, late dock assignment, unclear gate timing, yard congestion, trailer status confusion, or poor communication between teams.
- Teams do not always know when detention risk actually started.
- Gate arrival, dock-in, dock-out, and gate-out timestamps are disconnected.
- Carriers and facilities may disagree on the cause of delay.
- Late appointments and yard congestion are found too late.
- Detention disputes lack clean operational history.
How Fidelis Helps
Reduce detention by connecting the events that create it.
Fidelis gives teams a clearer view of appointment timing, onsite activity, dock movement, and trailer status so detention risk can be identified, prevented, and reviewed with better context.
Appointment Risk
Identify loads nearing or missing appointment windows before they create dock congestion or carrier delay.
Dock Delay Signals
See when trucks are checked in but not docked, docked too long, or waiting after dock-out.
Trailer Status Context
Separate live-load delays, drop trailer delays, loaded trailer holds, and yard assignment issues.
Exception History
Preserve operational notes and event history so teams can understand why detention risk occurred.
Dispute Support
Use structured timestamps and status history to support detention review, prevention, and carrier conversations.
Workflow
From arrival timestamp to detention prevention.
01
Capture arrival activity
Start the detention timeline with check-in or gate-in activity tied to the shipment, trailer, carrier, and appointment.
02
Track dock and yard progress
Monitor whether the truck is waiting, assigned, docked, loading, unloading, staged, or ready to depart.
03
Flag detention risk
Surface loads that are approaching detention thresholds, missing activity, or sitting too long between milestones.
04
Review root cause
Use appointment, gate, dock, yard, and shipment history to understand where the delay occurred and what caused it.
Operational Impact
Detention metrics that support action.
Current Dwell Time
How long trucks or trailers have been onsite
At-Risk Loads
Shipments approaching detention or delay thresholds
Dock Wait Time
Time between check-in, gate-in, and dock assignment
Delay Root Cause
Operational context behind detention exposure
Related Fidelis Pages
Detention reduction depends on connected execution visibility.
Reduce detention with better operational visibility.
Fidelis helps teams connect appointments, gate activity, dock progress, yard movement, and trailer status so detention risk is easier to prevent and easier to explain.
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